FREQUENTLY ASKED QUESTIONS
Some of the questions commonly asked by our customers.
As we operate in a service industry we have built our business around a complete service promise. Quality is at the very heart and when you place an order with us you can be guaranteed that what we deliver to you matches your high expectations.
In the unlikely event of a faulty product, please be in touch with us as soon as you are aware of the problem, and our customer service team will be happy to replace or refund the item.
You may have noticed that most of our pieces are shown with a long sleeved, high necked shell underneath. This is due to our emphasis on modesty, and the garments are sold without the shell.
Although the RRPs will give you some idea of the wholesale price, due to the nature of our worldwide wholesale business, the exact price will depend on various factors including order quantity per style, total order quantity, and your location. Please feel free to email us specific enquiries.
At Expecting Elegance we manufacture to fill orders. We therefore recommend that you place your order early in the previous season to allow sufficient time for order processing, manufacture, quality control, and shipping. You will generally be able to view our collections online 6 months before the start of the new season; so Spring/Summer 2020 will be available for order from September 2019. We will endeavour to fill all orders, but late orders may come with an extra charge.
Every order will be processed with an invoice, which can be settled via BACs or credit/debit card. Other options may be available upon request.
We offer a Collect option, which includes packing your order safely and having it ready for you to arrange collection, and a Deliver option, which includes delivery to your warehouse/store, with prices varying according to country and size of order. Please use the ‘contact us’ page to get in touch and work out the best option for you.
Expecting Elegance will keep and process information about you for normal operation purposes. We will use it to manage our relationship with you safely and effectively, lawfully and appropriately. We will not share your information with any third party, unless with your explicit agreeance.